Terms of Service

Last updated: March 8, 2026

Welcome to Ravenswood Billing. These services are provided by Ravenswood Billing LLC, an Arizona limited liability company ("Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

1. Acceptance of Terms

By creating an account, accessing our website, or using Ravenswood Billing services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.

2. Description of Services

Ravenswood Billing provides professional medical billing services, including but not limited to claims submission, payment posting, accounts receivable management, denial management, insurance credentialing, revenue cycle management, and related healthcare billing support. Our services are designed for healthcare providers, medical practices, and healthcare organizations.

3. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for:

  • Maintaining the confidentiality and security of your account credentials
  • All activities that occur under your account
  • Ensuring compliance with all applicable local, state, national, and international laws, including HIPAA regulations
  • Providing accurate and complete patient and billing information
  • Notifying us immediately of any unauthorized use of your account

4. HIPAA Compliance

As a provider of medical billing services, Ravenswood Billing operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect Protected Health Information (PHI) as required by HIPAA and the HITECH Act. A Business Associate Agreement (BAA) will be executed with each client prior to the handling of any PHI.

5. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted, timely, secure, or error-free access to our services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

6. Intellectual Property

All content, processes, documentation, text, graphics, logos, and trademarks of Ravenswood Billing are owned by Ravenswood Billing LLC and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

7. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, Ravenswood Billing LLC disclaims all warranties, express or implied, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties that the services will meet your requirements or expectations
  • Warranties that the services will be uninterrupted, timely, secure, or error-free
  • Warranties regarding the accuracy, reliability, or completeness of any information provided
  • Warranties regarding claim approval rates or reimbursement amounts from insurance payers

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Ravenswood Billing LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from:

  • Your use or inability to use the services
  • Any unauthorized access to or alteration of your data
  • Claim denials, delayed payments, or payer decisions beyond our control
  • Any third-party content or conduct on the services
  • Any other matter relating to the services

Our total liability shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100 USD).

9. Indemnification

You agree to defend, indemnify, and hold harmless Ravenswood Billing LLC and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the services, violation of these Terms, or violation of any rights of a third party.

10. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and Ravenswood Billing LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the services shall be resolved through binding individual arbitration, rather than in court, except that either party may seek injunctive or equitable relief in court for infringement of intellectual property rights.

Class Action Waiver: You agree that any arbitration or proceeding shall be limited to the dispute between you and Ravenswood Billing LLC individually. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Arbitration shall be conducted by a neutral arbitrator in accordance with the American Arbitration Association's ("AAA") Commercial Arbitration Rules.

11. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law provisions. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.

12. Accessibility

Ravenswood Billing LLC is committed to making our website and services accessible to all users, including those with disabilities. We strive to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. If you experience any accessibility barriers, please contact us at [email protected] so we may assist you. We actively work to address accessibility issues and appreciate feedback that helps us improve.

13. Force Majeure

Ravenswood Billing LLC shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, Business Associate Agreement, and any other legal notices published on our website, constitute the entire agreement between you and Ravenswood Billing LLC regarding the use of our services.

16. Termination

We reserve the right to suspend or terminate your account and access to our services, without prior notice or liability, for any reason, including but not limited to violation of these Terms. Upon termination, your right to use the services will immediately cease. Any obligations related to PHI handling and retention shall survive termination as required by HIPAA.

17. Medical Billing Disclaimer

IMPORTANT: PLEASE READ THIS SECTION CAREFULLY.

Ravenswood Billing provides professional medical billing and revenue cycle management services. You acknowledge and agree that:

  • We do not provide medical, legal, or financial advice — our services are limited to billing and revenue cycle support
  • Claim outcomes depend on multiple factors including payer policies, patient eligibility, coding accuracy, and documentation completeness
  • We cannot guarantee specific reimbursement amounts or claim approval rates
  • You remain solely responsible for the accuracy of clinical documentation and coding provided to us
  • Insurance payer decisions are beyond our control, though we will advocate on your behalf through the appeals process
  • You should consult with qualified professionals for legal, tax, or compliance advice

18. Service Fees and Billing

Fee Structure:

  • Service fees are based on the agreed-upon pricing in your service agreement
  • Fees are charged as a flat monthly subscription with overage rates for usage beyond your plan’s monthly cap, as specified in your agreement
  • Invoices are issued monthly and are due upon receipt unless otherwise agreed

Cancellation Policy:

  • Either party may terminate the service agreement with 30 days' written notice
  • Upon termination, we will complete processing of all claims submitted prior to the termination date
  • Outstanding fees for services rendered remain due and payable
  • Transition assistance is available to ensure continuity of your billing operations

Price Changes: We reserve the right to modify pricing with 30 days' notice. Price changes will not affect your current billing period. Continued use after a price change takes effect constitutes acceptance of the new pricing.

19. Acceptable Use Policy

You agree NOT to use our services to:

  • Violate any applicable laws, regulations, or third-party rights
  • Submit fraudulent claims or engage in upcoding or unbundling
  • Transmit malware, viruses, or other malicious code
  • Attempt to gain unauthorized access to our systems or other clients' accounts
  • Interfere with or disrupt the integrity or performance of our services
  • Misrepresent patient information or insurance coverage
  • Use our services for any illegal, harmful, or fraudulent purpose

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

20. Data Ownership and License

Your Data: You retain all ownership rights to data you provide, upload, or transmit to us in connection with our services ("Client Data"), including patient records and billing information. You grant us a limited, non-exclusive license to use Client Data solely to provide our medical billing services.

Our Services: Ravenswood Billing LLC retains all rights to our processes, methodologies, documentation, and all related intellectual property. Nothing in these Terms transfers ownership of our intellectual property to you.

PHI Handling: All Protected Health Information is handled in accordance with HIPAA regulations and the terms of our Business Associate Agreement. We will not use or disclose PHI except as permitted by the BAA and applicable law.

Feedback: Any feedback, suggestions, or ideas you provide regarding our services may be used by us without obligation or compensation to you.

21. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website with a new "Last updated" date. Your continued use of the services after such changes constitutes acceptance of the modified Terms.

Contact

For questions about these Terms, contact us at:

Email: [email protected]
Company: Ravenswood Billing LLC
Website: ravenswoodbilling.com

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